Responsibilities

• Daily review of SunPower, SolarEdge, Fronius, SMA/Sunny Portal, Also Energy, and Enphase monitoring websites to check for active alerts on customer systems
• Assist Service 3 and 2 Technicians in troubleshooting sites, remotely or in the field
• Track all open cases to ensure service technicians are dispatched for monitoring issues promptly and after a 5-day waiting period
• Follow through on cases by updating case statuses accurately and completing case work in a timely fashion
• Maintain RenovaPLUS Project Handover List in a timely fashion
• Assist with answering incoming calls as needed and redirecting if necessary
• Troubleshoot and provide case updates over the phone / email with customers
• Create consumables